QFD October 4, 2007
Posted by Coolguy in Six Sigma.Tags: QFD, Six Sigma Tools
trackback
QFD transforms customer needs (the voice of the customer) into engineering characteristics (and appropriate test methods) of a product or service, prioritizing each product/service characteristic while simultaneously setting development targets for product or service development
Also referred as “Voice of Customer” or “House of Quality”. Its a group decision making technique used in product or service development.
[…] One possible way to include customers needs in the product creation process is through the use of Quality Function Diagrams. […]