jump to navigation

QFD October 4, 2007

Posted by Coolguy in Six Sigma.
Tags: ,
trackback

QFD transforms customer needs (the voice of the customer) into engineering characteristics (and appropriate test methods) of a product or service, prioritizing each product/service characteristic while simultaneously setting development targets for product or service development

Also referred as “Voice of Customer” or “House of Quality”. Its a group decision making technique used in product or service development.
QFD Structure

Advertisements

Comments»

1. Co-creation « Executive in wait - May 27, 2008

[…] One possible way to include customers needs in the product creation process is through the use of Quality Function Diagrams. […]


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: