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QFD October 4, 2007

Posted by Coolguy in Six Sigma.
Tags: ,

QFD transforms customer needs (the voice of the customer) into engineering characteristics (and appropriate test methods) of a product or service, prioritizing each product/service characteristic while simultaneously setting development targets for product or service development

Also referred as “Voice of Customer” or “House of Quality”. Its a group decision making technique used in product or service development.
QFD Structure



1. Co-creation « Executive in wait - May 27, 2008

[…] One possible way to include customers needs in the product creation process is through the use of Quality Function Diagrams. […]

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