Process Improvement Project Charter

Includes

1. Statement of work
2. Statement of resources
3. Statement of expected benefits

Statement of work

• Defines scope of project
• Select the process to be improved
• Reasons of selecting the process over others
• Tasks in project
• Steps
• Reporting Milestones
• Information to be collected to report progress of project
• Schedule

Statement of resources

Has both human and physical resources.

Human resources include:

• Identifies people involved
• Project start date
• Duration of involvement of people and reporting relationships
• Identify any training they require

Physical resources include:

• Identify work location
• Six Sigma tools and equipment needed

Statement of expected benefits

It should have the estimates of resource consumption and resource saving. This helps set expectations and helps set a comparable limit of a projects outcome. It defines sucess level.
Common expectations are:

• Incerased sales
• Higher quality
• Quicker turn-around of product
• Increased customer satisfaction
• Higher employee productivity and morale