jump to navigation

Outsourcing and Culture September 13, 2005

Posted by Coolguy in IT Offshoring.
Tags:
trackback
  • One outsourcing customer told its service supplier in India that it wanted a change to the platform that was being developed. The supplier said yes, but nothing happened. What the supplier meant was “Yes, I hear you,” not, “Yes, I will make the changes.” The supplier did not agree with the changes but said yes because India’s cultural heritage carries a reluctance to challenge authority figures. “We advise clients to ask their supplier to repeat their understanding [of the client’s request] and for the supplier to put on paper what they are going to do,”
  • An Indian middle-class wife may not ever come out and tell you that she’s up at five in the morning and awake until midnight, seven days a week, to cook and do household chores for her husband, children and in-laws — in addition to the 50 hours a week she’s putting in on your project.
  • Relationship managers provide feedback to both sides and ensure that any problems regarding the outsourcing projects are resolved
  • Business cultural difference is that some service providers like to regularly rotate their workforce, assigning individuals to different accounts to keep their interest levels up and to gain new skills

Don’t:

  • Neglect the transition phase — transfer of knowledge, process and expect-ations is critical to offshore success
  • Don’t Expect supplier-refund programs to auto-matically be applied. Monitor your bills.
  • Don’t Assume the contract terms will be adhered to without careful monitoring.
  • Don’t Neglect the importance of regular communication, especially during times of transition.
  • Don’t Forget that quality depends more on process and governance than tools and technology
  • Don’t Try to micro-manage resources
Advertisements

Comments»

No comments yet — be the first.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: