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Conflict Management August 3, 2005

Posted by Coolguy in Management.
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  • Wherever choices exist there is potential for disagreement
  • Such differences, when handled properly, can result in richer, more effective, creative solutions and interaction
  • When disagreement is poorly dealt with, the outcome can be contention
  • When disagreements emerge it is easy to hear without listening
  • Possible responses are:
  • Fighting it out
  • Yielding
  • Avoidance
  • We can reduce stress, resolve challenges and increase productivity through effective dialogue
  • If we encourage others to explain their side first, they will be more apt to listen to ours
  • Sometimes differences in organizational level, personality or self-esteem among the participants in a disagreement require the participation of a third party
  • Separating the people from the conflict
  • Setting ground rules for improved communication
  • Separating People and Issues
  • Focus on Interests
  • Generate Options
  • Use Objective Criteria to evaluate the options
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